Last week I attended a session at Fontbonne University called “Design Lab.” The session brought stakeholders from around campus together to engage in a process called design thinking. If you’re not familiar with design thinking, it originated from the Stanford Design School and the design company IDEO (read about it here and here). The basic process relies on a few basic steps: empathize, define, ideate, prototype, test. It’s a cycle that allows people to break away from the confines of a problem and move toward workable solutions. The important part is it’s not just for designers; anyone can utilize this process to generate innovative ideas.
That’s exactly why I went to Fontbonne University to check out the design thinking process, because I think it’s perfect for education. Teachers are naturally good at design thinking because they can empathize with different perspectives of a problem. Yet sadly as a teacher I hear a lot of complaining about problems in schools, but see little action to fix them. Teachers need to learn how to model the type of problem-solving skills that are a key component of 21st century learning.
And this is exactly what Fontbonne is trying to accomplish on its campus. For the first design lab, students chose the topic of creating equitable access to campus resources for all students. So that no matter a student’s background, he or she will have the same opportunity to succeed both on campus as well as into the future. In a 90 minute crash-course session, I worked with two students and a professor to tackle this issue. We were paired by name tags with a number and letter on them. When we found our number group there was a table card to break the ice and I thought it was clever enough to take a picture of…
After a brief chat, the event organizers gave an overview of the 90 minute rapid-fire version of design thinking as well as some background on the proposed question.
Here’s a quick description of each step of the process:
1) Empathize: We started our process by interviewing someone at our table in order to gain a different perspective on the issue at hand. We asked various questions but only listened objectively and recorded the interviewee’s responses. For example, a sample interview question for this design lab was: “When was a time you felt successful in an academic setting? What about that experience made you feel this way?”
In this way, the interview can gain a sense of another’s feelings within the context of the larger problem at hand.
2) Define: The second, and a critical but often overlooked step, is to actually define the problem. With a different perspective in mind, you can clarify what the main issue is by identifying the key insights and needs from each person’s interview. We had to synthesize all these as a group onto a large sheet of paper.
3) Ideate: With the insights and needs posted on the wall, the next step was to come up with solutions. It didn’t matter how off-the-wall or unlikely they were, the point was to joint out everything that came to mind. From this large list, each person had to choose three that they thought could be useful in addressing the problem.
4) Prototype: With three solutions in mind, the groups separated and then reorganized by letter on our name tags. So, with new group members each person had to share the three ideas their former group had brainstormed. From that, the group needed to come up with a pitch for one solution. For our group, that meant combining different ideas into a single solution. Each group then pitched the idea to the whole group to decide on one solution to move to the test phase.
5) Test: The final step (albeit not the end of the process by any means) is implementing a solution and then tracking its effect on solving the initial problem. Fontbonne now has different ideas and it’ll be exciting to see how they work to fix equitable access for all students.
After going through the process, I know that design thinking has huge applications for schools. I can’t wait to try it out on my campus and see what can be accomplished!
Imagine how design thinking could improve… grading systems, school behavior policies, professional development, technology integration, parent communication, innovative teaching practices, learning space design and the list goes on and on!
I hope to spread design thinking as a process that empowers people to find solutions, instead of focusing on problems as insurmountable obstacles.